Terms & Conditions — ag888 Usage
Full Guidelines

Ag888 is one of the most trusted and popular online gaming platforms in Bangladesh. We are committed to providing all our members with a safe, transparent, and enjoyable gaming environment, and these Terms and Conditions have been established to protect the interests of all parties.

It is important to read these Terms and Conditions carefully before joining ag888. This document may be updated periodically, and members will be notified by email of any changes.

The ag888 Terms and Conditions apply to all services, games, promotions, and related activities on the platform. These terms are effective across the ag888 website, mobile application, and all other digital channels.

By using ag888 as a member, you are confirming your full agreement to these terms and conditions. If you disagree with any term, please refrain from using the platform.

• ag888 reserves the right to amend these Terms and Conditions at any time.
• Continued use of the platform after updated terms are published will be considered acceptance of those terms.
• These Terms and Conditions are available in both Bengali and English. In the event of any discrepancy between the two versions, the English version shall prevail.
• ag888 reserves the right to suspend or terminate service to any individual without prior notice.

Completing the registration process is required to become a member of ag888. You must provide accurate and truthful information during registration. Opening an account with false or misleading information is a violation of these Terms and Conditions.

Each individual may only open one ag888 account. If multiple accounts belonging to the same person are detected, all of them will be immediately closed and the associated balances may be forfeited.

• You must provide your correct name, date of birth, and contact details at the time of registration.
• Operating multiple accounts from the same IP address or device is prohibited.
• Please contact the support team to update your account information.
• Transferring or selling your account to another person is strictly prohibited.

Ag888 strictly enforces an 18+ age policy. Minors are not permitted to access the platform under any circumstances. Date of birth is required at registration, and ag888 may request identity documents for verification at any time.

As part of the KYC (Know Your Customer) process, ag888 may request a copy of your national ID, passport, or driving license. Identity verification may be required before any withdrawal can be processed.

Deposits at ag888 can be made via bKash, Nagad, Rocket, and bank transfer. All transactions are processed in BDT. Minimum and maximum deposit limits apply and are subject to change from time to time.

Withdrawals can only be made via the same payment method used for the original deposit. Withdrawal requests typically take 1–3 business days to process.

• Deposits are generally credited to your account instantly once confirmed.
• Deposits from third-party accounts will not be accepted.
• ag888 reserves the right to hold withdrawals in cases of suspicious transactions.
• ag888 complies with all applicable laws to prevent money laundering.

Ag888 offers a range of bonuses and promotional offers for its members. Each bonus comes with its own terms and conditions, which should be reviewed carefully before use.

Wagering requirements apply to all offers, including welcome bonuses, cashback, free spins, and reload bonuses — meaning a specified amount must be wagered before any bonus funds can be withdrawn.

• Bonus validity is typically 7–30 days — specified individually for each offer.
• Bonus balance cannot be withdrawn before the wagering requirement has been met.
• ag888 reserves the right to modify or cancel any bonus or promotion at any time.
• Each promotion may only be used once per person, household, or IP address.

All games available on ag888 — slots, Live Casino, Sports Betting, and bingo — are powered by internationally accredited software providers. Game outcomes are determined by RNG (Random Number Generator) technology, which is fully impartial and audited by independent third parties.

If a bet is voided due to a technical error or disconnection during gameplay, the relevant amount will be refunded. In such cases, ag888's decision shall be considered final.

• Exploiting any bug or error in the software for personal gain is strictly prohibited.
• Bets placed on Sports Betting can be cancelled up until the event begins.
• ag888 reserves the right to change any displayed odds or payouts at any time.
• The use of automated betting software or bots is strictly prohibited.

The following activities are strictly prohibited in order to maintain the security and integrity of the ag888 platform. Any involvement in prohibited activities will result in permanent account closure, and the associated balance may be forfeited.

• Money laundering or transactions involving illegal funds.
• Operating multiple accounts or using a third party's account.
• Abusing the bonus system or engaging in fraudulent activity.
• Use of automated software, bots, or hacking tools.
• Intentionally exploiting any vulnerability or bug in the platform.
• Unauthorized use of the ag888 name or logo.
• Assisting minors in opening an account.

Ag888 reserves the right to temporarily suspend or permanently close any member's account at any time, for any reason, without prior notice. This action is typically taken when a member is found to have violated these Terms and Conditions.

Members may also close their account at any time by contacting our support team. Please ensure all applicable withdrawals are completed before closing your account.

• Any remaining valid balance is generally refunded following account closure.
• If your account is closed due to a rule violation, any bonus balance may be forfeited.
• Contact our support team to reactivate a closed account.

Ag888 believes gaming should be a form of entertainment, not a source of income. We encourage all our members to game responsibly.

Our platform offers deposit limit settings, session time limits, and a self-exclusion option. If you feel that gaming is negatively affecting your life, please seek help.

• Set your own daily, weekly, or monthly deposit limits.
• Use the self-exclusion feature to temporarily suspend your account for a set period.
• Report any suspected underage users to ag888.

If you have a dispute, please contact our support team first. ag888 aims to resolve all complaints promptly and impartially. An initial response will be provided within 7 business days of the complaint being submitted.

If a matter is not resolved by ag888's decision, it may be referred to a neutral third-party mediator. These Terms and Conditions are governed by applicable law.

• Complaints must be submitted within 30 days of the incident.
• Please provide your account ID and relevant details when submitting a complaint.
• In disputes regarding game outcomes, server logs shall serve as the definitive evidence.

Ag888 takes the security of your personal information seriously. We use SSL encryption and advanced security technology to keep your data protected at all times.

For details on how your information is collected, stored, and used, please refer to our Privacy Policy available on the page. ag888 never sells your information to third parties.

• Your information is not shared with third parties unless required by law.
• You may request to view or delete your personal data at any time.
• For details on cookie usage, please refer to our privacy policy.

Ag888 reserves the right to update these Terms and Conditions, in part or in full, at any time. For significant changes, members will be notified in advance via their registered email address.

Continued use of the platform after any changes to the terms will be considered acceptance of the updated terms. If you do not agree with the revised terms, you have the option to close your account.